Member Services Manager

WXPN Radio

The premier guide for new and significant artists in rock, blues, and folk - including NPR-syndicated World Cafe ®

For online support visit the Listen Live page.

XPN2 - XPoNential Radio

24/7 Musical discovery. A unique mix of emerging and heritage blues, rock, world, folk, and alt-country artists.

For online support visit the Listen Live page.

World Cafe Archives

Join Talia Schlanger as she navigates the World Cafe through performances and interviews with celebrated and emerging artists.

Folk Alley

Folk music radio streaming on the web; Americana, Roots Music, recordings, and stories from folk's best.

For online support visit the Listen Live page.
Listen Live
Jobs at XPN

Member Services Manager

Supervise and oversee customer service for all levels of Membership. Manage all benefits and services provided for members including premiums, MemberCards, e-newsletters and events. Manage the mid-level donor program. Create and manage a Young Friends program. Provide cultivation and research assistance for the Major Gifts Director.

Bachelors Degree required; Marketing, Communications or English preferred. A minimum of three to five years advanced customer service experience, staff supervision, and events planning required. Extraordinary communication and writing skills a must. Deep understanding of XPN listening community preferred. Familiarity with web based applications allowing for social networking a plus. MS Office computer skills and data entry experience required.

Background check required.

Reference No.: 81-19914
Level: 026
Employment Type: Exempt

How To Apply
Formal application for this position MUST be made through the University of Pennsylvania Online Employment System on the website. When you "search open positions" enter the job reference no., and click on "search."

Deadline for Applications: May 22, 2015

The University of Pennsylvania is an EEO/Affirmative Action employer.