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Help & FAQs
1. How do I become a member of XPN?
You can become a member, by completing our secure online pledge form, or by calling 1-800-565-WXPN. You will receive an email confirmation within 24 hours of joining WXPN.
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2. How can I find out more about attending World Cafe® Sessions?
Please contact our Major Gifts Director, Jessica Lynch, at (215)-573-3337 or via email.
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3. I just made a pledge. How long will it be before I receive the thank you gift(s) I selected?
Thank you gifts are mailed based on their availability and receipt of your payment. Expect your gift(s) to be mailed within 3-6 weeks of your full payment or first installment.
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4. When will I receive my XPN Member Card?
Your Member Card should arrive within 4-6 weeks of your payment. In the meantime, if you pledge on the web, you can print your confirmation email to use as a temporary member card.
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5. Where can I use the XPN Member Card for discounts?
You can find the list of stores, museums and more, that honor the XPN member card here.
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6. How do I find out more about the different member levels available at WXPN?
To find out more information about WXPN's different membership clubs, check out our online pledge form, or call 1-800-565-WXPN.
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7. I made a pledge on the website, how can I be sure it was received?
After you complete and submit your pledge, a confirmation email will be sent within 24 hours to the email address you provided. If you do not receive the email, please call 1-800-565-WXPN or send an email to member services.
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8. Can I pay my pledge in installments?
Certain XPN member levels do offer an installment plan. Please check the appropriate box on the secure pledge form. Installments can be paid with Visa, MasterCard, American Express or through Electronic Fund Transfers.
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9. I received one of the thank you gifts I selected but not the other, what should I do?
Due to packaging and availability, some gifts are mailed separately. Some gifts can arrive as far apart as 10 days. If you do not receive all of your gifts 6 weeks after we received your payment, please call us at 1 800 565-WXPN or send us an email.
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10. Where can I find the song tracks for Live at the World Cafe® CDs, New Music Samplers and Family Favorites (Kid's Corner) CDs? Information about all XPN-related CDs that are available for sale, can be found in our CD store, visit the store today. If you are interested in our most recent World Cafe® CD which is being offered as a thank you gift, check out the list of thank you gifts on our secure pledge form.
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11. How can I order earlier volumes of Live at the World Cafe® CDs?
Volumes 1 through 9 are completely sold out. Volumes 10 through 23 are currently available for sale. There are three ways for you to receive these CDs. You can get a copy as a thank you gift for supporting XPN (please add a note to Membership in the Comments section of the form). If you are already a member, make an additional gift of $25 for each CD by calling 1-800-565-WXPN (online ordering available soon!). Or you can purchase available volumes by visiting our CD store.
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12. How do I change my address or name on my membership?
You can update your address and email information, by sending us an e-mail to our Members Services Dept. with the new information.
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13. What is your mailing address?
WXPN
3025 Walnut Street
Philadelphia PA 19104-3406
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14. Where can I find directions to the studio?
Directions and a map can be found here.
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15. Does WXPN broadcast outside the Philadelphia Tri State Area?
WXPN broadcasts in Philadelphia, in the Lehigh Valley, Harrisburg and Baltimore Maryland: - WXPN 88.5 FM in the greater Philadelphia/South Jersey area
- 104.9 FM in the Lehigh Valley
- 90.5 FM Worton/Baltimore
- 88.7 FM Lancaster/York
- 99.7 FM Harrisburg
- WXPN is also available worldwide via streaming audio.
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16. I need help ordering online at the XPoNential Music Shop, who do I talk to?
Contact the XPoNential Music Shop customer service team toll free 1-866-922-WXPN (1-866-922-9976). Representatives are available from 7am-3am (EST), 7 days a week. You can also email them at xpn@ordering.com.
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